Privacy Policy

1. Introduction

At Unison, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our email marketing platform.

Please read this privacy policy carefully. By using the Service, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, password, and organization details
• Contact Data: Email addresses and contact information you upload for your email lists
• Email Content: The content of emails you create and send through our platform
• Payment Information: Billing address and payment details (processed securely by our payment providers)
• Communications: Messages you send to us for support or feedback

2.2 Information Collected Automatically

When you use our Service, we automatically collect:

• Usage Data: Pages visited, features used, and actions taken
• Device Information: Browser type, operating system, and device identifiers
• Log Data: IP addresses, access times, and referring URLs
• Email Analytics: Open rates, click rates, and delivery status for emails sent

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process and deliver your email campaigns
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address fraud and security issues
• Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (email delivery, payment processing, analytics)
• Email Providers: With the email service providers you configure (Amazon SES, SendGrid, Mailgun, etc.) to deliver your emails
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you give us permission to share your information

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure credential storage using industry-standard encryption
• Regular security assessments and monitoring
• Access controls and authentication requirements
• Secure data centers with physical security measures

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

6.1 Access and Portability

You can access, update, or export your account information and contact data through your account settings.

6.2 Deletion

You may request deletion of your account and associated data by contacting us. Some information may be retained as required by law or for legitimate business purposes.

6.3 Unsubscribe Handling

We provide one-click unsubscribe functionality for all emails sent through our platform. Unsubscribe requests are processed immediately.

6.4 GDPR Rights (for EU residents)

If you are in the European Economic Area, you have additional rights including:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing

7. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We also retain information as necessary to:

• Comply with legal obligations
• Resolve disputes
• Enforce our agreements
• Maintain email delivery records for compliance purposes

Email analytics and delivery logs are typically retained for 2 years.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged into your account
• Remember your preferences
• Understand how you use our Service
• Track email opens and clicks (for campaign analytics)

You can control cookies through your browser settings. Disabling cookies may limit your ability to use certain features.

9. Third-Party Services

Our Service integrates with third-party services including:

• Email Providers: Amazon SES, SendGrid, Mailgun, Postmark, Elastic Email
• Cloud Storage: Cloudinary for image hosting
• AI Services: For email content assistance features

These services have their own privacy policies. We encourage you to review them.

10. Children's Privacy

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically.

13. Contact Us